FREQUENTLY ASKED QUESTIONS
DO YOU OFFER ADDITIONAL COVERAGE?
Yes! You can choose to add on coverage even during your timeline call.
WHAT HAPPENS IF YOU ARE SICK OR CANNOT MAKE IT?
We will reach out to our other associates in a needed Emergency!
Rest assured, You're in Good Hands!
CAN GUESTS TAKE PHOTOS TOO?
Yes. We understand your family and friends are excited about your big day and want to document it too!
But, please do keep any professional equipment or flashes at home.
DO YOU OFFER RETOUCH SERVICES?
MSMP MEDIA LLC provides blemish, bruising and upon requests - scarring retouching services.
Height, weight or facial feature changes and wayward hair is a process and difficult to be created with the editing software we employ and the turn around time that we stick to.
*please note that extensive editing will incur additional hourly fees.
WHEN WILL WE RECEIVE OUR PHOTOS?
We strive to give a large amount for your sneak peek images the following week of your wedding day!
Our typical turnaround varies between our busy and slow seasons. We offer rush turn around services!
DO YOU HAVE TRAVEL FEES?
We do not charge travel fees unless you reside in a different state from a specific photographer or if you want to hire out the owners.
WHAT IS YOUR BOOKING PROCESS?
We book up to two years in advance.. So, we ask for 1/2 your total balance as a non-refundable deposit to hold your date on signing your agreement.
Although we are a team we still are boutique sized and have back ups picked for your day as well.
Will you need a vendor meal?
Yes!
We ask that our team and the owners each receive a HOT vendor meal if working over 5hrs and/or during the reception/dinner.
We also ask that our team have a place to sit and eat their food when the wedding party eats so we don't miss any important photo moments that you are wanting covered.